Need to return something?
- If your Prometheus product does not meet your expectations, you may return it within 7 days of receiving it. The item must be in "like new/re-sellable" condition to get a refund. Please contact me, by email, before you return any items. (firstname.lastname@example.org)
- Refunds are NOT offered on special order "bespoke" items.
- Refunds are NOT offered for cosmetic defects. My products are built to be functionally perfect, not cosmetically perfect.
- Refunds are NOT offered on Copper Beta-QR flashlights, unless the vacuum seal is unbroken. Once the seal on the bag is broken, the light can no longer be re-sold. If you don't want to take this risk, please don't buy a copper light.
- The Buyer is responsible for return shipping and the item MUST be sent via a service that provides delivery confirmation.
- Please feel free to ask any and all questions before purchasing. I try to represent my products completely and accurately!
> Warranty Resolution
- To make a warranty claim please contact me, by email, before you return any items. (email@example.com)
- Warranty options in order of preference include: repair, component replacement, complete replacement. I will choose the best option, at my discretion. I'm a fair guy so you should expect a fair deal. For example, if there is a problem in the tailcap I will not replace the entire light, I'll fix the tailcap.
- In all cases you must pay for shipping the light (or other item) back to me, and I will pay to have it shipped back to you. I call this my "Even-Steven Return Policy." I know it's not typical, but I think it's fair. Please keep in mind I'm a customer as well :)
- If your item is delivered Dead on Arrival (DoA), please email me and we'll work out an arrangement on a case-by-case basis.
> The "don't be a jerk" clause
- I'm just one guy and I do the best work I can. If you have a problem with one of my products and you are nice about it, I'll go out of my way to exceed your expectations. If you have a problem and you are a jerk about it, you should expect me to respond in kind. Seriously. I don't have the time or patience to deal with unreasonable people, and since I'm making the rules, that's my rule.