Need to return something?

> Refunds

  1. If your Prometheus product does not meet your expectations, you may return it within 7 days of receiving it. The item must be in "like new/re-sellable" condition to get a refund. Please contact me, by email, before you return any items. (
  2. Refunds are NOT offered on special order "bespoke" items.
  3. Refunds are NOT offered for cosmetic defects. My products are built to be functionally perfect, not cosmetically perfect.
  4. Refunds are NOT offered on Copper Beta-QR flashlights, unless the vacuum seal is unbroken. Once the seal on the bag is broken, the light can no longer be re-sold. If you don't want to take this risk, please don't buy a copper light.
  5. The Buyer is responsible for return shipping and the item MUST be sent via a service that provides delivery confirmation.
  6. Please feel free to ask any and all questions before purchasing. I try to represent my products completely and accurately! 

    > Warranty Resolution

    1. To make a warranty claim please contact me, by email, before you return any items. (
    2. Warranty options in order of preference include: repair, component replacement, complete replacement. I will choose the best option, at my discretion. I'm a fair guy so you should expect a fair deal. For example, if there is a problem in the tailcap I will not replace the entire light, I'll fix the tailcap.  
    3. In all cases you must pay for shipping the light (or other item) back to me, and I will pay to have it shipped back to you. I call this my "Even-Steven Return Policy." I know it's not typical, but I think it's fair. Please keep in mind I'm a customer as well :)
    4. If your item is delivered Dead on Arrival (DoA), please email me and we'll work out an arrangement on a case-by-case basis.

    > The "don't be a jerk" clause

    1. I'm just one guy and I do the best work I can. If you have a problem with one of my products and you are nice about it, I'll go out of my way to exceed your expectations. If you have a problem and you are a jerk about it, you should expect me to respond in kind. Seriously. I don't have the time or patience to deal with unreasonable people, and since I'm making the rules, that's my rule.

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