warranty rma
Need to return something?
- If your purchase does not meet your expectations, you may return it within 7 days of receiving it. The item must be in "like new/re-sellable" condition to get a refund. Please contact us, by email, before you return any items. (support@darksucks.com)
- Refunds are NOT offered on special order or "built-to-order" items like custom flashlights because they are customized to each buyer's personal preferences.
- Refunds are NOT offered for minor cosmetic defects. My products are built to be functionally perfect, not cosmetically perfect.
- Refunds are NOT offered on Brass or Copper flashlights, unless the vacuum seal is unbroken. Once the seal on the bag is broken, the light can no longer be re-sold. If you don't want to take this risk, please don't buy a brass or copper light.
- The buyer is responsible for return shipping and the item MUST be sent via a service that provides delivery confirmation.
- Please feel free to ask any and all questions before purchasing. I try to represent my products completely and accurately!
- To make a warranty claim please contact us, by email, before you return any items. In 80% of cases we can help you troubleshoot and and resolve problems without returning an item. (support@darksucks.com)
- Warranty options in order of preference include: repair, component replacement, complete replacement. The best option is determined at our discretion. For example, if there is a problem in the tailcap we will not replace the entire light, we'll fix the tailcap if the correct parts are available.
- In all cases you must pay for shipping the light (or other item) back to us, and we will pay to have it shipped back to you. I call this my "Even-Steven Return Policy." I know it's not typical, but I think it's fair. Please keep in mind I'm a customer as well.
- If your item is delivered Dead on Arrival (DoA), please email and we'll work out an arrangement on a case-by-case basis.
I'm just a guy and I do the best work I can. If you have a problem with one of my products and you are nice about it, I'll go out of my way to exceed your expectations. If you have a problem and you are a jerk about it...well, you can probably see where I'm going right?
