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warranty rma

Need to return something?

> Refunds / Returns

  1. If your purchase does not meet your expectations, you may return it within 7 days of receiving it. The item must be in "like new/re-sellable" condition to get a refund. Please contact us, by email, before you return any items. (support@darksucks.com)
  2. Refunds are NOT offered on special order or "built-to-order" items like custom flashlights because they are customized to each buyer's personal preferences. 
  3. Refunds are NOT offered for minor cosmetic defects. My products are built to be functionally perfect, not cosmetically perfect.
  4. Refunds are NOT offered on Brass or Copper flashlights, unless the vacuum seal is unbroken. Once the seal on the bag is broken, the light can no longer be re-sold. If you don't want to take this risk, please don't buy a brass or copper light.
  5. The buyer is responsible for return shipping and the item MUST be sent via a service that provides delivery confirmation.
  6. Please feel free to ask any and all questions before purchasing. I try to represent my products completely and accurately! 

    > Warranty Resolution

    1. To make a warranty claim please contact us, by email, before you return any items. In 80% of cases we can help you troubleshoot and and resolve problems without returning an item. (support@darksucks.com)
    2. Warranty options in order of preference include: repair, component replacement, complete replacement. The best option is determined at our discretion. For example, if there is a problem in the tailcap we will not replace the entire light, we'll fix the tailcap if the correct parts are available. 
    3. In all cases you must pay for shipping the light (or other item) back to us, and we will pay to have it shipped back to you. I call this my "Even-Steven Return Policy." I know it's not typical, but I think it's fair. Please keep in mind I'm a customer as well.
    4. If your item is delivered Dead on Arrival (DoA), please email and we'll work out an arrangement on a case-by-case basis.

    > The "don't be a jerk" clause

    I'm just a guy and I do the best work I can. If you have a problem with one of my products and you are nice about it, I'll go out of my way to exceed your expectations. If you have a problem and you are a jerk about it...well, you can probably see where I'm going right?