ESSENTIAL DESIGN BUILT FOR LIFE

General FAQ

Do us both a favor and check out the FAQ for...you guessed it, frequently asked questions! If your query isn't covered here, feel free to drop us an email.

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Shipping FAQ

Maybe you have some pre-purchase shipping related questions? You already placed an order? Thanks! If you have follow up questions maybe our Shipping FAQ is just what you are looking for.

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NEED TO RETURN SOMETHING?

Bummer, sorry to hear that because we like everyone to be happy. If you are having trouble, just email us and maybe we can help. Really need to return something? Click through to find out how that works.

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LIMITED LIFETIME WARRANTY

I stand behind my work but I'm not a big company. If you work with me, I'll work with you.

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PROMETHEUS PRODUCT INSTRUCTIONS

Alpha & Beta QRv2 Instructions

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CONTACT ME IF YOU HAVE A QUESTION!

I'm just one guy but I try to answer emails as promptly as possible. If you don't hear back, please follow up. Sometimes emails get lost in the shuffle. My background is in product design and that means I love to get feedback, even negative, I can take it. Please take the time to write and let me know what you love and what you don't.

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WHERE IT'S MADE

I do my best to be transparent in all things related to my products (and business in general) because I think it's important for you to have enough information to make informed decisions. A lot of companies will try to fool you in order to get your business. No sale is important enough to lie or mislead in order to close it. Just my two cents.

Every product I sell has a small flag icon in the "Specifications" tab. If you see a flag with the Prometheus logo on it, that means I make all or part of the product right here in the shop.

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