GET 20% OFF ALL BETA QRv2 FLASHLIGHTS : BETA20

General FAQ

Is the Alpha really the world's best flashlight?

That is absolutely my intent. I'll take the Pepsi challenge with any flashlight, at any price, made by any manufacturer; even if they have had decades of experience and millions of dollars to spend on development. I do not mean that my light will "beat" any other light in every possibly category that you might use to compare flashlights. I mean: in terms of balanced design, engineering, features, performance, ease of repair, and sustainability; you won't find another light in this class.

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Shipping Information

Funny story, I placed my order and used the wrong shipping address. Can I blame you for that?

You can try but it won't get your package to the right place. Most times you can email me and I'll catch the shipment, but I ship orders first thing every morning. I don't typically check every single email I get just in case I need to cross reference it with some bad shipping information.

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NEED TO RETURN SOMETHING?

I stand behind my work but I'm not a big company. If you work with me, I'll work with you.

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LIMITED LIFETIME WARRANTY

I stand behind my work but I'm not a big company. If you work with me, I'll work with you.

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PROMETHEUS PRODUCT INSTRUCTIONS

Alpha & Beta QRv2 Instructions

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CONTACT ME IF YOU HAVE A QUESTION!

I'm just one guy but I try to answer emails as promptly as possible. If you don't hear back, please follow up. Sometimes emails get lost in the shuffle. My background is in product design and that means I love to get feedback, even negative, I can take it. Please take the time to write and let me know what you love and what you don't.

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WHERE IT'S MADE

I do my best to be transparent in all things related to my products (and business in general) because I think it's important for you to have enough information to make informed decisions. A lot of companies will try to fool you in order to get your business. No sale is important enough to lie or mislead in order to close it. Just my two cents.

 

Every product I sell has a small flag icon in the "Specifications" tab. If you see a flag with the Prometheus logo on it, that means I make all or part of the product in my own shop, with my own two hands.

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